Animal Welfare Information Center Newsletter, Winter 1997/1998, Vol. 8, no. 3-4 *************************

The information on this page has been updated by the ASPCA.
Please click on the following link for the most current information provided by the ASPCA: http://www.aspca.org/site/PageServer?pagename=pro_apcc.

National Animal Poison Control Center (NAPCC)

This 24-hour emergency service, sponsored by the American Society for the Prevention of Cruelty to Animals (ASPCA), is the first and only national animal-oriented poison information center in the United States. Since 1978, it has provided advice to animal owners and conferred with veterinarians about poisoning exposures. The center's telephones are answered by licensed veterinarians and board-certified veterinary toxicologists.

The center is staffed by veterinary health professionals who are familiar with different species' response to poisons and treatment protocols. At their fingertips, they have a wide range of information specific to animal poisoning, including an extensive collection of individual cases more than 250,000 - involving pesticide, drug, plant, metal, and other exposures in companion, wild, and food-producing animals. This specialized information lets the experienced ASPCA National Animal Poison Control Center staff make specific, accurate recommendations for your animals, as opposed to the generalized poison information available from human poison control centers.

Depending on which option is chosen, the charge is $20 for the first 5 minutes, then $2.95/minute thereafter when using the 900 number, or $30 per case (Visa, MasterCard, Discover or American Express only) when using the 800 or 888 number. With the 800 or 888 access only, the Center will make as many follow-up calls as necessary. Through the ASPCA/NAPCC Animal Product Safety Service, various veterinary medicine and chemical product manufacturers list a toll-free 800 telephone number on their products and help to underwrite cases involving those products.

If an animal has been poisoned, immediately call the ASPCA National Animal Poison Control Center. Be ready to provide: 1) Your name, address, and telephone number; 2) The substance your animal has been exposed to, if known; 3) Information concerning the exposure, including the amount of substance, the time since exposure to the substance, etc. (It is very important to provide accurate information on the substance. If the substance is listed in the Animal Product Safety Service, the consultation is at no cost to the caller.); 4) The species, breed, age, sex, weight and number of animals involved; and 5) The problems your animal is experiencing.

If you are unable to access the 900 number, call your telephone company for assistance, or use the 800 or 888 number. When the 800 or 888 number is used, your credit card number will be required in addition to the above information.

The ASPCA National Animal Poison Control Center offers manufacturers of veterinary, agricultural, and chemical products an extensive animal product safety program. The program provides a toll-free telephone number which can be printed on product labels and literature, assisting owners and veterinarians with questions or suspected poisonings. The program also offers management of case records, compilation of quarterly case reports and consultations with the manufacturer's professional staff to improve product safety. Additional services are available to tailor an animal product safety program to meet each manufacturer's needs.

For additional flyers or more information about the Center's various services, please contact:

ASPCA National Animal Poison Control Center
1717 South Philo Road, Suite #36
Urbana, IL 61802

- or -

The ASPCA
424 East 92nd Street
New York, NY 10128-6804
phone: (212) 876-7700, extension 4656.


This article appeared in the Animal Welfare Information Center Newsletter, Volume 8, Number 3/4, Winter 1998

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May 18, 2007
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