Best
Practices Guidelines for Optimal Customer Service
This booklet reflects recommendations that may help staff provide caring,
efficient, and consistent service to WIC Program customers. Recommendations
were submitted by WIC staff from all West Virginia WIC Local Agencies.
Civil
Rights Training - 2006 The Louisiana Annual Civil Rights Training Module is a self-paced
learning tool that trains WIC employees on civil rights policy and procedures.
Topics include definitions of basic Civil Rights concepts, key Civil Rights
legislation and public notification requirements. The training from 2003
and 2002
is also available.
Civil
Rights Training
(PPT) This presentation from Florida provides guidance on the
basic nondiscrimination requirements for the WIC Program. It includes
a review of WIC regulations and policies to ensure nondiscrimination and
equal opportunity in service delivery.
Customer
Service Training Modules An interactive online training as well as guidebooks for
in-person training on customer service issues. Developed by the Connecticut
WIC Program.
